X-Series Support Options

At Blue Coat, we understand our customers expect unwavering confidence in their network infrastructure and support organization. We believe success starts and ends with exceeding customer expectations. That’s why you’ll find a certified X-Series engineer on the phone every time you place a support call. 24 hours a day, 365 days a year.

Protect your investment with global and responsive PremiumDirect support.

PREMIUMDIRECT SUPPORT

Services Description
24x7x365 Support 
Our Support team is available 365 days a year, 24 hours a day, seven days a week to answer your calls.
X- Series Support Portal Access to online portal that includes a knowledge base for troubleshooting as well as a process to log and manage support tickets to help resolve your issue.
Advanced Hardware Replacement If our support team determines that you have a hardware failure, you will be immediately shipped a replacement component, in advance. No waiting for us to receive your equipment before receiving a new one.
Software Updates & Upgrades You will, via the X-Series Support Portal, be able to download software updates and upgrades as soon as they are available at no additional cost.

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