Proactive Services: BlueTouch Essential
Service Overview
BlueTouch Essential provides personalized service with a single point of contact for all your technical support needs. With BlueTouch Essential, you can rely on Blue Coat to keep your mission critical applications running as intended. Extend your team with assigned technical professionals from Blue Coat who have intimate knowledge of your network infrastructure. Your network is documented in detail and available for quick reference in expediting issue resolution.
Apart from reactive case resolution, BlueTouch Essential also delivers proactive support through technical reviews, preventive action plans, recommendations and best practices. The team acts as your champion in driving your needs through a direct line to the escalation team. The service includes training credits with the flexibility to choose the training that matches your specific needs.
More Information
Please read the BlueTouch Essential Datasheet for features, benefits and detailed description. Please contact your local sales or channel representative to learn more on pricing and ordering this service.
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